Privacy Policy Santai44 – Protection of Malaysian Members' Personal Data

This Privacy Policy is issued by santai44 ("We", "santai44", or "the Platform") and applies to all users who access or register an account at santai44.bet. This document explains in detail how we collect, process, store, disclose, and protect your personal data when you use our platform.

Santai44 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all its applicable implementing regulations. We are committed to ensuring that your personal data is handled responsibly, transparently, and solely for legitimate purposes.

This Privacy Policy covers all santai44 services, including Sports Betting (football, badminton, EPL), Live Casino games (blackjack, roulette, baccarat), slots, e-sports, Virtual Sports, and all promotional and bonus-related communications. By using the santai44 platform, you agree to the terms set out in this Privacy Policy.

Santai44 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

We do not collect sensitive personal data such as medical information, political views, or religious beliefs unless required by law. All data collection is obtained directly from you or automatically generated as you use the santai44 platform.

Santai44 uses your personal data only for the following purposes, which are considered lawful under Malaysia's PDPA 2010:

• Account Management: To register, verify, and manage your santai44 member account, including processing deposits and withdrawals in Malaysian Ringgit (RM).
• Legal Compliance: Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures as required under Malaysian law.
• Service Provision: Provides access to all santai44 games and services, including Sports Betting, slots, Live Casino, and e-sports.
• Platform Security: Detecting and preventing fraud, unauthorised access, account misuse, and other unlawful activities.
• Service Communications: To send important notifications regarding your account, transactions, and policy updates.
• Marketing Communications: To send promotional information, bonuses, and special offers from santai44 — only if you have given your consent to receive such communications.
• Product Improvement: To analyse usage patterns and improve the functionality, design, and overall experience of the santai44 platform.
• Responsible Gaming: To monitor gameplay patterns in order to identify signs of problem gambling and offer appropriate support.

Santai44 processes all financial transactions in Malaysian Ringgit (RM) using trusted Malaysian payment methods. The security of your financial data is our absolute priority at every step of the payment process.

Payment methods supported by santai44 and how your data is protected:

• Touch 'n Go eWallet: Transactions are processed through Touch 'n Go's secure gateway. santai44 does not store your eWallet PIN or password.
• GrabPay: GrabPay payment data is protected by Grab's security protocols. Only the transaction information necessary for processing is stored by santai44.
• Boost: Secure integration with the Boost system ensures your account data is never directly exposed to santai44.
• ShopeePay: Processed via Shopee's payment gateway, which meets PCI-DSS security standards.
• DuitNow: A direct payment system approved by Bank Negara Malaysia, offering the highest level of data protection.
• FPX – Maybank2u & CIMB Clicks: Online banking transactions are protected by the bank's own security protocols. Santai44 does not store your banking login credentials.

Santai44 does not sell or rent members' personal data to any third party. However, there are limited circumstances in which we may need to share your information:

• Trusted Service Providers: Third parties who assist us in operating the platform — such as payment technology providers, cloud services, and game providers — are required to comply with strict data confidentiality agreements and may only use your data for specified purposes.
• Legal Compliance: We may be required to disclose information to Malaysian authorities (such as the PDRM, SPRM, or banks) if ordered to do so by a court or applicable legislation.
• Fraud Prevention: Where there is reasonable suspicion of fraudulent activity or money laundering, we may share relevant information with recognised fraud prevention bodies.
• Business Transfer: In the event of a merger, acquisition, or asset transfer, member data may be transferred to the new entity, which will be bound by the same or stricter privacy obligations.

In all cases of disclosure, santai44 shares only the minimum information necessary and ensures that the receiving party is bound by appropriate data protection obligations.

Santai44 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit santai44.bet.

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how members use santai44 so we can improve the platform experience and performance.
• Functional Cookies: Saves your preferences such as language (Bahasa Melayu) and display settings for a more personalised experience.
• Analytics Cookies: Used to analyse aggregate traffic patterns and platform usage for the purpose of improving the platform.

You may manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some areas of the santai44 platform. Continued use of the santai44 platform after notice of cookie usage is considered your consent.

Under Malaysia's Personal Data Protection Act 2010, you as a santai44 member have the following rights regarding your personal data:

To exercise any of the above rights, submit a written request to support@santai44.bet specifying the type of request and your identity verification details. santai44 will respond within 14 business days. Certain requests may require additional identity verification before they can be processed.

Santai44 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required under Malaysian law. General retention period guidelines are as follows:

Once the relevant retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Santai44 implements a comprehensive range of technical and organisational security measures to protect member personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL/TLS encryption for all data communications between the platform and its users.
• Encryption of sensitive data in our database using the latest encryption algorithms.
• Role-based access control (RBAC) ensures that staff can only access data relevant to their specific responsibilities.
• Two-factor authentication (2FA) for all staff access to internal systems containing member data.
• Regular independent security audits and penetration testing conducted by third-party specialists.
• 24/7 security monitoring with automated threat detection systems.
• Regular data security training for all santai44 staff who handle personal data.
• Documented security incident response procedures to minimise the impact of any breach.

While santai44 takes reasonable measures to protect your data, no security system is completely impenetrable. We encourage you to play your part by using a strong password, keeping your login credentials private, and enabling 2FA on your santai44 account.

Santai44 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or service improvements. The "Last updated" date at the top of this document will be revised whenever a material change is made.

For material changes, we will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the santai44 platform after such notice is considered acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how santai44 handles your personal data, please contact our Data Protection Officer:

If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.